End of Lease FAQs
When should I schedule my complimentary vehicle inspection?
You should schedule your inspection within the last two months of your lease. That will give you enough time to make repairs if your vehicle has excessive wear and use.
Where do I return my vehicle?
In most cases, your vehicle should be returned to the INFINITI Retailer that originated your lease. If this is not possible, you may return the vehicle to any INFINITI Retailer. Please make a vehicle-return appointment with the INFINITI Retailer prior to returning the vehicle. We can also help you coordinate a lease buyout if you are interested in buying your leased vehicle.
Who performs the pre-inspection?
Every vehicle is inspected using consistent guidelines by Alliance Inspection Management (AIM), a third party certified inspection company. To schedule your complimentary, but required, vehicle inspection, call 800.253.9026 or visit https://selfschedule.aiminspect.com.
What are my end of lease options?
At the end of your lease you have 3 options:
- Replace your INFINITI with a new INFINITI
- Purchase your vehicle for the amount agreed to in the Lease Agreement
- Return your INFINITI
What should I do at the end of my lease?
At the end of your lease you have three options: Return, Purchase, or Replace the vehicle.
If you’d like to purchase your current vehicle, simply visit your INFINITI Retailer prior to the end of your lease term. They’ll discuss what your available options are and if applicable, arrange financing for the purchase of your current vehicle. If you purchase your vehicle, you will not be charged for any excess mileage and/or excessive wear and use. For further information about purchasing your vehicle please contact Lease Customer Network at 800.887.5155 7:00 AM to 6:00 PM.
If you plan to turn in your vehicle, there are simple steps to follow:
Step One: Prior to your vehicle return date, have your vehicle inspected for excess wear and use. You’ll need to contact the Alliance Inspection Management Center (AIM) at 800.253.9026 to arrange for a complimentary inspection at your home or place of business. AIM is open from 8:00 AM to 9:00 PM Monday through Friday and 8 AM to 5 PM Saturday.
If excess wear and use is discovered during your vehicle inspection, you have the option of making repairs before returning your vehicle. Your INFINITI Retailer may be able to help you do this in a cost-effective way, or the cost of repairs may be covered by your insurance company with your only expense being the deductible. (Contact your insurance company for details.) If you decide to have repairs made, please fax repair receipts to Lease Customer Network at 972-607-7151.
Step Two: Contact your dealer prior to the lease expiration date to schedule an appointment to return the vehicle and complete a Federal Odometer/Lease Termination Statement. Be sure to request a printed copy for your records, as this is your receipt for your lease return.
We will provide you with detailed information about your options via mail as the end of your lease approaches. For further information, please call the Lease Customer Network at 800.887.5155.
Why can’t my Retailer inspect the vehicle?
Only Alliance Inspection Management (AIM) can fulfill the complimentary, yet required, pre-inspection with certified inspectors trained to apply IFS’s excessive wear and use guidelines.
How long does it take to inspect my vehicle?
The entire pre-inspection process may take up to 45 minutes to complete. Less damage, and excess wear and use, will result in a shorter inspection time.
Do I need to be present at the inspection?
No. As long as there is someone above the age of 18 that you authorize to represent you and supply vehicle keys to the inspector. However, the inspection report will require a signature so if you cannot be present, appoint someone who knows your vehicle concerns…
What happens if I choose not to complete the complimentary pre-inspection?
If you choose to return your vehicle without the pre-inspection, an inspection will take place at a later date to determine what, if any, excessive wear and use charges apply…
How do I get my vehicles condition/inspection report?
Upon completion of the pre-return vehicle inspection, you will be provided a copy of your “Condition Report”. You can also receive a copy by visiting https://selfschedule.aiminspect.com.
If you didn’t get a pre-return vehicle inspection before returning your vehicle, you can view the chargeable wear and use under Inspection Results on the End of Lease Experience page.
Please remember it is required to get your vehicle inspected before returning it to the dealership. If you have not yet scheduled your complimentary pre-return vehicle inspection, you may do so within the last 60 days of your lease.
To schedule, call Alliance Inspection Management (“AIM”) at 800.253.9026 or visit https://selfschedule.aiminspect.com.
What will be considered chargeable wear and use?
During a vehicle’s life, some wear and tear is expected and considered normal. To view what is considered chargeable Excess Wear and Use, click on the document below:
As a reminder, approximately 60 days prior to the end of your lease, we will send you a Wear and Use Assessment Key; it highlights the most common wear and use items and will help you prepare for your pre-return vehicle inspection. Please remember it is required to get your vehicle inspected before returning it to the dealership. That way you can fix any damages prior to returning and there won’t be surprises at lease-end.
To schedule your complimentary inspection, call Alliance Inspection Management (“AIM”) at 800.253.9026 or visit https://selfschedule.aiminspect.com.
How do I schedule my complimentary, but required, pre-inspection?
Within the last 60 days of your lease, schedule your complimentary, but required, vehicle inspection, by calling Alliance Inspection Management (“AIM”) at 800.253.9026 or visit https://selfschedule.aiminspect.com.
What charges may I expect on my Liability Statement?
After your vehicle has been returned to your INFINITI retailer, you will receive an End of Lease Liability Statement. The statement will detail any fees/charges remaining (if any) that are due. The following charges may be included:
- Excess wear and use
- Excess mileage fees
- Disposition fee: The disposition fee is commonly charged if you don’t purchase the vehicle. However, current lessees qualify for the Loyalty Waiver. With this, any disposition fee you may owe under your current lease will be waived when you return your current INFINITI vehicle and finance or lease a new, unused, and unregistered INFINITI vehicle through IFS within 30 days of returning your vehicle.
- Any past due or unpaid monthly payments
- Any other amounts that remain owing (i.e. unpaid late charges, taxes, etc.)
You can now pay your End of Lease Liability Statement online and free of charge! For instructions on how to pay online, please click here.
To dispute any charges on the Liability Statement, please contact INFINITI Lease Customer Network at 1-800-887-5155
*Please be aware that you may receive subsequent bills after this liability statement that may include, but are not limited to property tax, parking tickets, toll violations, etc. that occurred during the time you were in possession of the leased vehicle.
Steps to Complete your Lease Return
If you choose to return your INFINITI or replace it with a new one, please follow these simple steps:
1. SCHEDULE YOUR PRE-RETURN VEHICLE INSPECTION: Call the Alliance Inspection Management Center, (AIM) at 800.253.9026 for a complimentary, but required, vehicle inspection. INFINITI Retailers are not authorized to perform this inspection, any requests sent, written or verbal, will not be accepted in the termination process.
An AIM, certified inspector will provide an assessment copy of chargeable wear-and-use (if any), along with a Notice of Option to make repairs prior to return.
2. DECIDE IF YOU WANT TO MAKE REPAIRS: If excess wear, and use, is discovered during your inspection, you have the option to repair your vehicle before returning. You may want to consult with your insurance agent to determine what is more beneficial.
3. MAKE AN APPOINTMENT WITH YOUR INFINITI RETAILER: Please contact your local authorized INFINITI Retailer 30 days prior to your maturity date to return, replace, or purchase your lease.
4. COMPLETE A FEDERAL ODOMETER/LEASE TERMINATION STATEMENT AT THE RETAILER: Federal and State law require a signed disclosure of your vehicle’s mileage. This document is also necessary to process the termination of your account, and will serve as your receipt for the return of the vehicle. Be sure to request a copy of all documents for your records.
5. SATISFY ANY LEASE LIABILITY FEES/CHARGES: If applicable, you will receive an End-of-Lease liability statement after the vehicle has been returned to your INFINITI Retailer. The statement will detail any current fees/charges remaining, including a disposition fee of up to $395. You may receive subsequent bills after this liability statement that may include, but are not limited to property tax, parking tickets; toll violations, etc. that occurred during the time you were in possession of the leased vehicle.
If you have any questions, or if we can be of further assistance, please call 800.887.5155 between 7:00 AM to 6:00 PM CT, Monday through Friday. Again, thank you for allowing us the opportunity to assist you with your financing needs.
*Loyalty waiver applies up to 30 days after lease termination. Eligibility is determined by leasing or purchasing a new, unused, and unregistered INFINITI vehicle financed through IFS. The registered owner’s name on the current lease, must be the same as the registered owner of the new INFINITI, or held in joint ownership. Customers must satisfy all obligations to IFS in accordance with their current lease agreement. The excess wear-and-use waiver does not apply to excess mileage fees. See dealer for details.
Do I need to schedule an inspection if I purchase my leased vehicle?
If you are purchasing your lease vehicle, you do not need a pre-inspection. You will not be responsible for any excess mileage or excessive wear and use charges.
What if I want to purchase my vehicle?
You will have the option to purchase the vehicle based on the price that was agreed to when you initially signed your lease.
If you decide that you would like to purchase your current vehicle, here is what to expect:
- Go to your home page to get your balance and payoff instructions.
- Your lease may require you to pay incidental charges such as sales tax, vehicle registration, a purchase option fee of up to $300, or other miscellaneous charges.
- You will not be responsible for any excess mileage or excessive wear and use charges.
What if my vehicle is damaged after my inspection but before I return it?
If damages occur after the initial inspection, make any repairs to the vehicle, if needed, and notify IFS at 800.887.5155 7:00 AM to 6:00 PM CT, Monday through Friday.
Can I return my vehicle to a non-INFINITI Retailer?
No. You need to return your lease to an INFINITI Retailer. If you need to find a Retailer, please go to INFINITIUSA.com to locate the one nearest to you.
What happens if I exceed the mileage limit on my lease?
If your vehicle’s mileage exceeds that allowed under your Lease Agreement, you will be responsible for paying the per mile charge for excess miles driven. Please refer to your agreement for miles allowed and excess mileage charges.
This charge is assessed if the vehicle is returned at the end of your lease. If you choose to purchase your vehicle at lease-end, you will not be charged for any excess mileage.
*To view your contracted miles and per-mile charge online:
- Login or Register
- Click on the ‘My Accounts’ tab
- Select ‘Contract Details’ located under the Quick Links on the left side of the screen
If excessive wear and use is discovered during your vehicle inspection, you have the option of making repairs before returning your vehicle. We recommend that you discuss the results with your INFINITI Retailer or insurance agent.
If you make repairs, you must fax the documentation listed below to the Lease Customer Network at 972-607-7151 prior to returning the vehicle:
- Itemized repair order from the body shop that performed the repairs
- Receipt showing repairs were paid in full
A cover sheet with the following information:
- Customer name
- Complete 17 digit VIN (Vehicle Identification Number)
- IFS Lease Account number
If the above documentation is not received prior to vehicle return, the chargeable excess wear and use amount may appear on your end of lease statement.
If you choose not to make repairs, simply return your vehicle. IFS will send you an end of lease liability statement that includes the excess wear charges that appears on your condition report.
Can I pay my End of Lease Liability Statement online?
Yes, now you can pay your liability balance online and free of charge!